Customer Service Information

Custom Orders

Custom Orders require a 50% deposit and the remainder due at completion of the final design. Custom Orders require 2-3 weeks to be filled.
Cancellation of a custom order will require forfeiture of deposit.
For custom orders, please fill out the following Custom Order Form.

Click here for more information about custom orders from Beadazzling Couture.

Wholesale Inquiries

Wholesale orders are available with a minimum purchase of $200. Click here to fill out the Wholesale Inquiry Form.

Gift Certificates, Gift Receipts, Gift Wrapping

Gift Certificates are available in the following denominations: $10, $25, $50, $75. Please visit our online store to purchase Gift Certificates.

If your order exceeds the amount of the certificate, the balance is due in full.
Gift certificates expire 1 year from the date of purchase.
Beadazzling Couture is not responsible for lost or stolen gift certificates.
Gift certificates are not redeemable or refundable for cash.

Gift Receipts are available with all purchases. Please click the box indicated on the checkout page.

Gift-Wrapping is available upon request for a minimal fee. On purchases $75 or more gift-wrapping is complimentary.

Returns, Exchanges, Refunds, Gift Receipts

Beadazzling Couture will exchange or credit your account for any items you are not completely satisfied with. Refunds and exchanges are accepted providing the request is made within 10 business days. Please fill out the Returns and Exchanges Form and a customer service representative will then be in contact with you.

All items must be returned new, tags intact and unworn within 30 days of purchase, in original packaging and copy of receipt.
Shipping and handling on returned merchandise is non-refundable.
A 10% restocking fee will apply to all returns. There is no restocking fee for exchanges, however, additional shipping charges will apply.
Custom-made jewelry items are non-refundable and non-exchangeable.
Earrings are non-returnable and non-refundable for hygiene reasons.
After 30 days, a 25% restocking fee will apply and returns will receive an in store credit with Beadazzling Couture, minus shipping fees.

All returns and exchanges must be shipped to the address below:
Beadazzling Couture
6302 Sparrows Glen
Spring, Texas 77379

Beadazzling Couture is not responsible for items that are lost or damaged in return mail, please insure and package properly.

Resizing and Repairs

Resizing Information:

Resizing is available on all Beadazzling Couture items for a minimal charge. Sizing is stated on the website for each piece to prevent this from occurring.
Certain items that were not made by Beadazzling Couture can be resized upon consultation and at Beadazzling Couture’s sole discretion.
All jewelry resizing issues must first be addressed via the Resizing and Repairs Form.

Repairs Information:

Beadazzling Couture has a high standard for craftsmanship. If under normal use, craftsmanship has failed within 1 year of purchase please use the Resizing and Repairs Form to have the item repaired.
Beadazzling Couture is not responsible for items that have been damaged in the hands of children, pets, or otherwise.
There is a labor fee of $10 per hour for repairs. This does not include the price of beads, components or findings if they are needed. If beads, components, or findings were a limited edition equivalent beads will be offered.
Beadazzling Couture reserves the right to decide what normal use is.
All repairs and resizing must first be addressed via the Resizing and Repairs Form.

All repairs and resizing must be shipped to the address below:
Beadazzling Couture
6302 Sparrows Glen
Spring, Texas 77379

Beadazzling Couture is not responsible for items that are lost or damaged in return mail, please insure and package properly.

Ordering and Shipping

Ordering:

Jewelry that appears on this website is available, in most cases, for shipment within 3-5 business days of receipt of payment.
Items on backorder are available for purchase. These items will be shipped out as soon as the product becomes available.
Backorder items will remain in our system for 30 days after the original order is shipped. If the stock does not arrive within that time period, the backorder is cancelled.
Custom orders will be shipped within 3-4 weeks, but rush service is available for an additional fee.
It is recommended that bridal orders be placed approximately 3 months in advance to allow for custom matching of gowns.
Please see Custom Orders section above for more information or please send Custom Orders via the Custom Order Form.

Shipping:

Beadazzling Couture currently ships only within the Continental US, Alaska and Hawaii.
All items are shipped via USPS First-Class mail, 7-10 business days.
Please keep in mind that during busy holidays (Valentine's Day, Mother's Day, Christmas) delivery time might be delayed. We have no control over this.
Beadazzling Couture does not ship to PO Boxes, APOs and FPOs.
Please contact us at info@beadazzlingcouture.com for rush delivery.
At this time, international shipping is not available.

Items Damaged in Shipping:

Any items damaged in shipping must be returned within 7 days upon receiving your item(s).
Beadazzling Couture is not responsible for items that are lost in return mail, please insure and package properly.
Return shipping charges will be credited to your account once Beadazzling Couture receives the package.
Please fill out the Damaged in Shipping Form and a customer service representative will contact you.

Sales Tax

For all orders being shipped within Texas, there is an 8.25% sales tax rate that will apply.

Customer Service

For Customer Service please contact us at 281-251-7656, info@beadazzlingcouture.com or at the address below:

Beadazzling Couture
6302 Sparrows Glen Lane
Spring, Texas 77379

By placing any orders through Beadazzling Couture, you are agreeing to the Terms and Conditions above.